CUSTOMER POLICY /REVIEWS
Customer policy...
We strive to please every one of our customers to 100% satisfaction. If you ever have any issues with our carvings or our service, please let us know and we will make it right. We want happy customers!
Please read our customer reviews.
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We strive to please every one of our customers to 100% satisfaction. If you ever have any issues with our carvings or our service, please let us know and we will make it right. We want happy customers!
Please read our customer reviews.
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Very Very happy with the custom sign you guys did for me LOVE it. Went above and beyond my expectations!
Jennifer, Wyoming
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Loved my Bear. Jim and Deb are amazing and terrific people. So thankful we have met them.
Abby, Missouri
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Jim & Deb are wonderful!! There work is AWESOME!! I couldn't be more pleased with how my bear turned out!!! Love it!!!!
Christy, Pine Bluffs Wyoming
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Jim and Debbie are awesome hardworking couple..they did a wonderful job on our climbing bear mailbox post..Thank you both.
Judi and Jesse, Worland Wyoming
----------------------------------------------------------------------------------------------------------------------------
I am thrilled with all of my bears! Each one is a unique master piece. I can't leave enough positive comments. I knew my bears would be adorable, but they were cute beyond my expectations!
Shelley, Wisconsin
----------------------------------------------------------------------------------------------------------------------------
I saw a penguin bench on their Facebook page and fell in LOVE with it, and knew I had to have it or one like it! I live all the way in the great state of Wyoming, luckily for me they were heading this way and I was able to get one made!! I ABSOLUTELY LOVE IT!!! They are wonderful people and fast amazing work!!!
Nicole, Casper Wyoming
----------------------------------------------------------------------------------------------------------------------------
We had Jim and Deb do a black bear welcome sign for us. He turned out just amazing. Jim is a skilled artist and can do just about anything you want with a chainsaw. In fact we are already planning for them to do more work for us. They are wonderful people and a pleasure to do business with.!!!! We highly recommend them.
Amy and Jed, Casper Wyoming
----------------------------------------------------------------------------------------------------------------------------
We just had Ritlways carve a tree stump at our place & we couldn't be more happy! Deb & Jim are sooo nice & they did a fabulous job!! Cleaned up well afterwards also & price was very reasonable!! We had some scheduling glitches and they felt the need to compensate by making us a beautiful bench & side table (which we absolutely love!) They also gifted my granddaughter (who didn't stop talking to them) a beautiful carved cardinal & she was tickled pink. I would highly recommend them to anyone!! We will definitely contact them again when we have another stump to carve!!
Lisa and Dave
----------------------------------------------------------------------------------------------------------------------------
Deb and Jim are awesome! We had such a fun day, with our grandsons watching the carving and Jim making them each their own bear crayon holders! What a great memory! And .... we now have a great little bear family in our back yard -- thanks so much!
Cathy, Casper, Wyoming
----------------------------------------------------------------------------------------------------------------------------
Annie and I loved the on-site carve of a climbing bear after a Bee hive and an eagle on the top of the stump. Very enjoyable watching the process. My 8 grandkids enjoyed their fishing bears. They were truly excited! The personalized bear for my teenage granddaughter with her name on it was a definite hit. You guys were super good with the big audience and also the number of dogs everyone brought with them too. Thanks again!
Bill and Annie, Pleasant Hill, Missouri
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Thank you for our beautiful bench! The attention to detail was amazing! The snowmobiles were spot on! The process of ordering a customized bench was so easy. Thank you for the "special surprise" for my boyfriend! He loves it. I highly recommend your work! Thank you again!
Lynn, Wisconsin
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If I could give 10 stars I would! From the questions stage....to the planning stage to the scheduling stage..they were so easy to work with! Then, on-site today....what an amazing thing to watch! They are so kind and talented! I feel blessed to have met them and I look forward to seeing them again next year for more projects I hope to have done! They were completely affordable and friendly! My stump..turned bear is so much more than I ever expected! I am 100% satisfied!!
April, Casper, Wyoming
--------------------------------------------------------------------------------------------------------------------------------------
Have purchased MANY carvings from Ritlways and absolutely love them all. They make great gifts and Jim and Deb are THE nicest folks ever. It's been awhile since we've bought anything but I see another purchase in the future. �� you guys are great. I wish I could attach pictures but it won't let me! They don't disappoint!
Laci & Maddie, Missouri
--------------------------------------------------------------------------------------------------------------------------------------
I just have to say Jim and Deb do awesome work! I love the carvings they did for me.
Rob and Joanna, Riverton, Wyoming
----------------------------------------------------------------------------------------------------------------------------------------
JIm and Deb are the best! Friendly and very professional. They came prepared and work together as a wonderful team. It was amazing to see how it came together. They made sure we knew what was happening every step of the way and it was very affordable! Thank you again for coming and doing this for us! I would highly recommend them!
Ardyth and Tom, Casper, Wy
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Thank you so much for the all the work you and Deb have done for us. We absolutely love it all and can't wait to order more! It was done extremely fast, has very good quality to it, and prices are extremely fair! Thank you so much!
Sheldon, Blair, WI
-------------------------------------------------------------------------------------------------------------------------------------
I'd like to take a minute to thank Jim and Deb for the wonderful wooden bear bench that they carved for us, and we recently picked up! My husband and I were looking for the perfect gift for our parents as a thank you gift for helping us with our wedding, so when I came across Ritlways I of course had to get in touch with them, so I sent ideas of what we were looking for, and Jim was more then willing to help us with this perfect gift. He posted pictures of the making of the bench on their FB page while he was working on it which was wonderful to see. The work that he does is beyond beautiful, and Deb puts the perfect finishing touch on them, the bench turned out even better then I could ever imagine, along with our cute Bear welcome sign that we received from them as well, so much detail in everything, and such reasonable prices for good quality work. Jim and Deb are such friendly people, talking with them when we picked up our purchase and learning about their business and why they do it made me realize how great of people they are. Thank you both again so much for working with us.
Dustin and Niclole, Stevens Point, WI
-------------------------------------------------------------------------------------------------------------------------------------
I got my package yesterday. But just had time to open. I am impressed beyond words. The pictures you sent didn't do them justice. The details in the airplane for the 3d effect is awesome. Can't wait to see my Daddys face when he opens it. I can't thank you enough.
Lisa, Jesup, GA
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I just wanted to say thanks and what a great job you two did on the projects you did for me. The last name sign with the deer head and the bear head looks awesome. Everyone that comes over loves the sign. Also the carving you did of my brothers dog was a big hit also. It looks exactly like Deuce. I can’t wait to see what you come up with next for future projects.
Chris, Mauston, WI
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Just wanted to let you know we love the sign and our little bear! Thank you so much. We will spread the word and will be back for more.
Marina, WI
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Thank you for the custom bear bench you made us. You went above and beyond any expectations we had, the kids also love the bears you made them, Thanks again.
Bryan, McHenry, IL
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"I was looking around at my options for getting a log with my last name carved in it for my yard, I came across ritlways creations and in was one of the best choices I've ever made! Great people, great product, and awesome creativity & craftsmanship! He really puts some time and though into these pieces! I also then decided to get some other log carvings of animals and was stunned at the detail when I picked them up! Everything was beond expectations! Definitely will be a returning customer to ritlways!
Derrick, Oakdale, WI"
-------------------------------------------------------------------------------------------------------------------------------------
"I just want to say "THANK YOU" to Ritlways for the wonderful owl piece they did for me! They are wonderful people to work with and are very accommodating!! They do beautiful work and I will definitely be buying more items. It is always fun seeing pictures of the new items they are making and you always want to go back to get more of these beautiful pieces!! Thank you again!"
Lori, Platteville, WI
-------------------------------------------------------------------------------------------------------------------------------------
Jim and Debbie were very professional and kept me informed throughout the whole process. They even modified the final paint job of the carving at my request. I was impressed. They updated me on the progress of my order with pictures of my carving and went out of their way to deliver the product directly to my door. It was also nice to receive a thank you note in the mail appreciating my patronage. I have recommended them to some of my friends and will continue to do so. Thanks!
Courtland, Tomah, WI
-------------------------------------------------------------------------------------------------------------------------------------
Working with Jim and wife was amazing. I have never worked with such awesome people. When I placed the order the double checked with me to make sure spelling was right. To me that was the best part and they always gave me a heads up on the progress. Which was nice to know how things were going. I am for surely going to be buying stuff from them in the furture wouldn't go any where else. Everybody that comes to my house and sees it always ask where I got it from and I tell them.
Tracey, WI
-------------------------------------------------------------------------------------------------------------------------------------
"I have had nothing but EXCELLENT customer service and relation with Jim and Debbie. They are both very down to earth and good hearted people. Jim has worked very efficiently on my pieces I have ordered and I love all of them. When we went to go pick up our pieces they welcomed us with open arms, also it was pretty amazing to see his work area. Jim and Debbie take awesome care of all their customers and have not only great work as I stated before, but very fair prices. Everything I have gotten is worth every penny. Not an once of disappointment will come from these two and I HIGHLY recommend just even giving them a call with any questions or ideas!"
Sarah from Tomah, WI
-------------------------------------------------------------------------------------------------------------------------------------
"I contacted Jim and Deb this past summer looking for a custom sign to go in our front yard for my Fiancés birthday. I received a quick response explaining pricing, wood types, sizes, etc. Once we had everything picked out, I asked if it could be done within two weeks, and with Jims already busy schedule, he made it work so that I could give it to Kyle on time for his birthday! Jim and Deb were willing to drive an hour to deliver the gift and make it a surprise. They helped us set up the sign where we wanted it, and then explained the aftercare to ensure that the sign gets the care it needs. A few months later, Kyle and I received a custom made bench as a gift made by Jim. We use it all the time while sitting around the campfire, and we love it!
Brianna, Lacrosse, WI
-------------------------------------------------------------------------------------------------------------------------------------
"My husband and I had the pleasure of meeting Jim and Debbie by chance one day. We drove by their display in Mauston and just had to stop. We were amazed by the carvings they had created. After looking at all the unique pieces, it was very hard to decide on just one favorite... So we purchased two of the carvings. Jim and Debbie were so kind to us and a pleasure to talk to. After we left, my husband and I couldn't stop talking about a beautiful bench we saw and an Eagle Welcome post. We ended up going back to Jim and Debbie again, and purchased the bench and welcome post. This is some of the best wood carvings we have seen! Jim's passion and ambition for wood carving is obvious in his craftsmanship. Each carving is unique and perfected to the smallest detail. Jim and Debbie are genuine, they make a great team and outstanding carvings! We highly recommend, as you won't be disappointed."
Jeff and Katie, Elgin, Il
-------------------------------------------------------------------------------------------------------------------------------------
"I just wanted to take a minute to thank Jim and his wife Deb for the beautiful bears he had carved for me.I saw two cute ones he had carved,got them(they had lights) then saw another one,he told me it sold..but could carve another,and he did,Well long story short I am now the proud owner of 6 bears..did give one for a birthday gift and they loved the Welcome sign and fish on a pole bear.And he did all that and then Jim and Deb delivered them. If this kind of art is for you I do so recommend Jim Polanek SR at RITLWAYS.COM..PS..he carves so much more items.take a look at his page..he even takes the time to tell you how to care for your carvings so they last."
Debbie, Tomah, WI
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"James has made me 4 beautiful campfire stools and a very beautiful eagle bench for our front porch, which we get so many compliments on. He has also made a very nice Falcon pole to put by our front door. Jim and his wife are very talented with wood."
Dave, Arkdale, WI
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Jennifer, Wyoming
----------------------------------------------------------------------------------------------------------------------------
Loved my Bear. Jim and Deb are amazing and terrific people. So thankful we have met them.
Abby, Missouri
----------------------------------------------------------------------------------------------------------------------------
Jim & Deb are wonderful!! There work is AWESOME!! I couldn't be more pleased with how my bear turned out!!! Love it!!!!
Christy, Pine Bluffs Wyoming
----------------------------------------------------------------------------------------------------------------------------
Jim and Debbie are awesome hardworking couple..they did a wonderful job on our climbing bear mailbox post..Thank you both.
Judi and Jesse, Worland Wyoming
----------------------------------------------------------------------------------------------------------------------------
I am thrilled with all of my bears! Each one is a unique master piece. I can't leave enough positive comments. I knew my bears would be adorable, but they were cute beyond my expectations!
Shelley, Wisconsin
----------------------------------------------------------------------------------------------------------------------------
I saw a penguin bench on their Facebook page and fell in LOVE with it, and knew I had to have it or one like it! I live all the way in the great state of Wyoming, luckily for me they were heading this way and I was able to get one made!! I ABSOLUTELY LOVE IT!!! They are wonderful people and fast amazing work!!!
Nicole, Casper Wyoming
----------------------------------------------------------------------------------------------------------------------------
We had Jim and Deb do a black bear welcome sign for us. He turned out just amazing. Jim is a skilled artist and can do just about anything you want with a chainsaw. In fact we are already planning for them to do more work for us. They are wonderful people and a pleasure to do business with.!!!! We highly recommend them.
Amy and Jed, Casper Wyoming
----------------------------------------------------------------------------------------------------------------------------
We just had Ritlways carve a tree stump at our place & we couldn't be more happy! Deb & Jim are sooo nice & they did a fabulous job!! Cleaned up well afterwards also & price was very reasonable!! We had some scheduling glitches and they felt the need to compensate by making us a beautiful bench & side table (which we absolutely love!) They also gifted my granddaughter (who didn't stop talking to them) a beautiful carved cardinal & she was tickled pink. I would highly recommend them to anyone!! We will definitely contact them again when we have another stump to carve!!
Lisa and Dave
----------------------------------------------------------------------------------------------------------------------------
Deb and Jim are awesome! We had such a fun day, with our grandsons watching the carving and Jim making them each their own bear crayon holders! What a great memory! And .... we now have a great little bear family in our back yard -- thanks so much!
Cathy, Casper, Wyoming
----------------------------------------------------------------------------------------------------------------------------
Annie and I loved the on-site carve of a climbing bear after a Bee hive and an eagle on the top of the stump. Very enjoyable watching the process. My 8 grandkids enjoyed their fishing bears. They were truly excited! The personalized bear for my teenage granddaughter with her name on it was a definite hit. You guys were super good with the big audience and also the number of dogs everyone brought with them too. Thanks again!
Bill and Annie, Pleasant Hill, Missouri
--------------------------------------------------------------------------------------------------------------------------------
Thank you for our beautiful bench! The attention to detail was amazing! The snowmobiles were spot on! The process of ordering a customized bench was so easy. Thank you for the "special surprise" for my boyfriend! He loves it. I highly recommend your work! Thank you again!
Lynn, Wisconsin
-------------------------------------------------------------------------------------------------------------------------------------
If I could give 10 stars I would! From the questions stage....to the planning stage to the scheduling stage..they were so easy to work with! Then, on-site today....what an amazing thing to watch! They are so kind and talented! I feel blessed to have met them and I look forward to seeing them again next year for more projects I hope to have done! They were completely affordable and friendly! My stump..turned bear is so much more than I ever expected! I am 100% satisfied!!
April, Casper, Wyoming
--------------------------------------------------------------------------------------------------------------------------------------
Have purchased MANY carvings from Ritlways and absolutely love them all. They make great gifts and Jim and Deb are THE nicest folks ever. It's been awhile since we've bought anything but I see another purchase in the future. �� you guys are great. I wish I could attach pictures but it won't let me! They don't disappoint!
Laci & Maddie, Missouri
--------------------------------------------------------------------------------------------------------------------------------------
I just have to say Jim and Deb do awesome work! I love the carvings they did for me.
Rob and Joanna, Riverton, Wyoming
----------------------------------------------------------------------------------------------------------------------------------------
JIm and Deb are the best! Friendly and very professional. They came prepared and work together as a wonderful team. It was amazing to see how it came together. They made sure we knew what was happening every step of the way and it was very affordable! Thank you again for coming and doing this for us! I would highly recommend them!
Ardyth and Tom, Casper, Wy
----------------------------------------------------------------------------------------------------------------------------------------
Thank you so much for the all the work you and Deb have done for us. We absolutely love it all and can't wait to order more! It was done extremely fast, has very good quality to it, and prices are extremely fair! Thank you so much!
Sheldon, Blair, WI
-------------------------------------------------------------------------------------------------------------------------------------
I'd like to take a minute to thank Jim and Deb for the wonderful wooden bear bench that they carved for us, and we recently picked up! My husband and I were looking for the perfect gift for our parents as a thank you gift for helping us with our wedding, so when I came across Ritlways I of course had to get in touch with them, so I sent ideas of what we were looking for, and Jim was more then willing to help us with this perfect gift. He posted pictures of the making of the bench on their FB page while he was working on it which was wonderful to see. The work that he does is beyond beautiful, and Deb puts the perfect finishing touch on them, the bench turned out even better then I could ever imagine, along with our cute Bear welcome sign that we received from them as well, so much detail in everything, and such reasonable prices for good quality work. Jim and Deb are such friendly people, talking with them when we picked up our purchase and learning about their business and why they do it made me realize how great of people they are. Thank you both again so much for working with us.
Dustin and Niclole, Stevens Point, WI
-------------------------------------------------------------------------------------------------------------------------------------
I got my package yesterday. But just had time to open. I am impressed beyond words. The pictures you sent didn't do them justice. The details in the airplane for the 3d effect is awesome. Can't wait to see my Daddys face when he opens it. I can't thank you enough.
Lisa, Jesup, GA
-------------------------------------------------------------------------------------------------------------------------------------
I just wanted to say thanks and what a great job you two did on the projects you did for me. The last name sign with the deer head and the bear head looks awesome. Everyone that comes over loves the sign. Also the carving you did of my brothers dog was a big hit also. It looks exactly like Deuce. I can’t wait to see what you come up with next for future projects.
Chris, Mauston, WI
-------------------------------------------------------------------------------------------------------------------------------------
Just wanted to let you know we love the sign and our little bear! Thank you so much. We will spread the word and will be back for more.
Marina, WI
-------------------------------------------------------------------------------------------------------------------------------------
Thank you for the custom bear bench you made us. You went above and beyond any expectations we had, the kids also love the bears you made them, Thanks again.
Bryan, McHenry, IL
-------------------------------------------------------------------------------------------------------------------------------------
"I was looking around at my options for getting a log with my last name carved in it for my yard, I came across ritlways creations and in was one of the best choices I've ever made! Great people, great product, and awesome creativity & craftsmanship! He really puts some time and though into these pieces! I also then decided to get some other log carvings of animals and was stunned at the detail when I picked them up! Everything was beond expectations! Definitely will be a returning customer to ritlways!
Derrick, Oakdale, WI"
-------------------------------------------------------------------------------------------------------------------------------------
"I just want to say "THANK YOU" to Ritlways for the wonderful owl piece they did for me! They are wonderful people to work with and are very accommodating!! They do beautiful work and I will definitely be buying more items. It is always fun seeing pictures of the new items they are making and you always want to go back to get more of these beautiful pieces!! Thank you again!"
Lori, Platteville, WI
-------------------------------------------------------------------------------------------------------------------------------------
Jim and Debbie were very professional and kept me informed throughout the whole process. They even modified the final paint job of the carving at my request. I was impressed. They updated me on the progress of my order with pictures of my carving and went out of their way to deliver the product directly to my door. It was also nice to receive a thank you note in the mail appreciating my patronage. I have recommended them to some of my friends and will continue to do so. Thanks!
Courtland, Tomah, WI
-------------------------------------------------------------------------------------------------------------------------------------
Working with Jim and wife was amazing. I have never worked with such awesome people. When I placed the order the double checked with me to make sure spelling was right. To me that was the best part and they always gave me a heads up on the progress. Which was nice to know how things were going. I am for surely going to be buying stuff from them in the furture wouldn't go any where else. Everybody that comes to my house and sees it always ask where I got it from and I tell them.
Tracey, WI
-------------------------------------------------------------------------------------------------------------------------------------
"I have had nothing but EXCELLENT customer service and relation with Jim and Debbie. They are both very down to earth and good hearted people. Jim has worked very efficiently on my pieces I have ordered and I love all of them. When we went to go pick up our pieces they welcomed us with open arms, also it was pretty amazing to see his work area. Jim and Debbie take awesome care of all their customers and have not only great work as I stated before, but very fair prices. Everything I have gotten is worth every penny. Not an once of disappointment will come from these two and I HIGHLY recommend just even giving them a call with any questions or ideas!"
Sarah from Tomah, WI
-------------------------------------------------------------------------------------------------------------------------------------
"I contacted Jim and Deb this past summer looking for a custom sign to go in our front yard for my Fiancés birthday. I received a quick response explaining pricing, wood types, sizes, etc. Once we had everything picked out, I asked if it could be done within two weeks, and with Jims already busy schedule, he made it work so that I could give it to Kyle on time for his birthday! Jim and Deb were willing to drive an hour to deliver the gift and make it a surprise. They helped us set up the sign where we wanted it, and then explained the aftercare to ensure that the sign gets the care it needs. A few months later, Kyle and I received a custom made bench as a gift made by Jim. We use it all the time while sitting around the campfire, and we love it!
Brianna, Lacrosse, WI
-------------------------------------------------------------------------------------------------------------------------------------
"My husband and I had the pleasure of meeting Jim and Debbie by chance one day. We drove by their display in Mauston and just had to stop. We were amazed by the carvings they had created. After looking at all the unique pieces, it was very hard to decide on just one favorite... So we purchased two of the carvings. Jim and Debbie were so kind to us and a pleasure to talk to. After we left, my husband and I couldn't stop talking about a beautiful bench we saw and an Eagle Welcome post. We ended up going back to Jim and Debbie again, and purchased the bench and welcome post. This is some of the best wood carvings we have seen! Jim's passion and ambition for wood carving is obvious in his craftsmanship. Each carving is unique and perfected to the smallest detail. Jim and Debbie are genuine, they make a great team and outstanding carvings! We highly recommend, as you won't be disappointed."
Jeff and Katie, Elgin, Il
-------------------------------------------------------------------------------------------------------------------------------------
"I just wanted to take a minute to thank Jim and his wife Deb for the beautiful bears he had carved for me.I saw two cute ones he had carved,got them(they had lights) then saw another one,he told me it sold..but could carve another,and he did,Well long story short I am now the proud owner of 6 bears..did give one for a birthday gift and they loved the Welcome sign and fish on a pole bear.And he did all that and then Jim and Deb delivered them. If this kind of art is for you I do so recommend Jim Polanek SR at RITLWAYS.COM..PS..he carves so much more items.take a look at his page..he even takes the time to tell you how to care for your carvings so they last."
Debbie, Tomah, WI
-------------------------------------------------------------------------------------------------------------------------------------
"James has made me 4 beautiful campfire stools and a very beautiful eagle bench for our front porch, which we get so many compliments on. He has also made a very nice Falcon pole to put by our front door. Jim and his wife are very talented with wood."
Dave, Arkdale, WI
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